About empire carpets nj

I invested the working day staying put on maintain right after trying to get a correction of a improperly put in carpet. Produced the appointment Nearly two weeks in advance of, for it to generally be assessed and repaired and no-one showed up – Regardless that se acquired a call stating they might get there within a two hour window….each morning.

August 10, 2018 at twelve:45 pm I made use of Empire a number of many years ago with terrific success in Texas. Nonetheless now Im around the east Coastline which is a nightmare. My put in was delayed each day, not a difficulty. If they did arrive, they ripped up my outdated carpet, set up padding, but whenever they went to setup new carpet, they understood it had been broken. They knowledgeable me they wouldnt manage to return with new carpet until next day. All my furnature was fundamentally in my kitchen and eating home and there were uncovered spikes from the trim bars.

(2) the a number of tries to accurate a totally unsatisfactory set up in the carpet in the living room and match home has resulted in a product end that appears stretched and tattered as though it absolutely was by now numerous years outdated instead of a July 5, 2017 install.

August 10, 2017 at 6:31 pm We experienced carpet and laminate put in and as the earlier comment pointed out the income staff members was excellent. The carpet guys were fantastic…our problem will be the laminate. They sent 2 young guys who last but not least got to my home close to 9am. Used most the day on their phones, left numerous periods on “breaks”. My spouse didn’t complain at all, I get home at 6:30pm to feed them evening meal thinking they are really hard at do the job all day. At 7pm they explain to us It's going to be 2 extra hrs. We agreed to obtain it performed due to the fact carpet was coming the following early morning and all my dining room household furniture was in my family room. 15 mins. later they notify us they transformed their minds and they're going to occur early the next day to become completed right before carpet. They were however there following 5:30pm the following day!!! WTF!! 22 several hours and so they weren’t finished?? We ended up needing to go my lounge home furnishings back ourselves.

March 20, 2018 at 10:03 pm I'd carpet installed on Saturday, March 17 and the installers arrived in and to start with problem the lead professional questioned was how are you spending your equilibrium. I mentioned via bank card and he mentioned he essential it right away. This struck me odd as whynshould I buy a job if it isn’t done And exactly how do I'm sure what kind of position was destined to be completed? The lead laborer spoke damaged English and his employee spoke no English at all. The direct laborer mentioned to me that you are likely intending to really have to cut your doors in Every single room and After i questioned why he said carpet was thicker….I mentioned no It's not at all. He said let me Look at and took a razor blade to my carpet. I thought to myself effectively he much better hope new carpet is all right with no cuts to my doors as he just distorted my previous carpet. They had their Spanish tunes blasting in my residence also Despite the fact that it absolutely was my getaway St. Patrick’s Working day and my partner And that i couldn't even hear our parade on TV due to their tunes blasting. They taken off my aged carpet and threw it out my top floor window and built a large number in my driveway and didn’t possess the courtesy of cleansing it up during the work. I went upstairs to determine how they had been carrying out plus they didn’t modify any of the existing padding in almost any of my closets After i requested why they reported no have to have —- I claimed to myself empire today corporate headquarters phone number why did I buy padding??? They Minimize the new carpet out my driveway and bought it in piece by piece space by space. We just experienced our dwelling painted, I went upstairs and a number of other hrs later on identified marks on my wall and questioned what happened.

Still It might be wonderful to possess Empire stand powering their inadequate installation and unintelligible customer service

Even even worse, I’m marketing my condo and was going to set it out there promptly once the floor was purported to be carried out but now I’m being forced to hold off putting the area out there.

We’ve go through your post, and we’re let down to listen to that the fears haven't been answered. We’ll be in touch along with you Soon To find out more, and begin working over a resolution.

July 3, 2017 at 3:04 pm Made a decision to surprise my partner that's while in the navy with a new glance in our dwelling prior to coming dwelling in July. Most significant slip-up likely to Empire. In the first month of installation, carpet was coming aside for the seams…practically. Had difficulties with installers not demonstrating up, contacting me to inform me that they might show up tomorrow and after that just take it upon on their own to indicate up at my house at eight:30pm a similar evening.

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This installation has been a nightmare. On Oct 24 2017, I sat with George Svadeba and ordered two rooms of carpet, honey tone and grand junction. When it was shipped the grand junction coloration was incorrect. They mounted the honey tone However they didn’t contain the changeover which they promised to deliver. On November fifteen,2017 I was instructed which the grand junction aspen could be delivered. I was never ever notified that morning as before, After i termed they reported the get was not in. Which was Pretty much a month after I requested it and it even now was not in. They explained they'd provide it on Friday Nov seventeen, 2017. Additionally they said the transition would come also. That Friday they sent subcontractors and they didnot possess the transition or understood nothing about this. Then they claimed I'd to pay for the 500.00 equilibrium just before they might get started. I had currently compensated in excess of 3,000 and was insulted simply because they didn’t talk english and their interpreter said that One more Woman experienced not paid the money after they set up the ground in order that they didn’t have faith in me.

We termed the organization and no-one understands wherever the freakin installer are. By no means once more that I will deal with these firm once more. I will probably be getting in contact with the corporate office to allow them to know that they’re subcontractors suck! They waisted my two day off watching for absolutely nothing. Any person that reads this appear for an organization that cares

When we last but not least obtained to talk to some one we identified transition strips developing and some hurt on three on the planks, the fellows arrived out and stuck the strip that were arising and took pictures of the ruined planks, then I receive a connect with declaring they'll repair it but I really need to spend the installers which the damage may be my fault, but I know it was not, they also stated due to the fact I signed the paper they ended up during the obvious.

Questioned two authorities who mentioned material was poor. In August 2017 identified as Empire, they despatched someone and so they mentioned they have been intending to resolve the spots that were poor. The opposite professional we hire mentioned it was all the house. So we did not acknowledge Empire's give, they employed a 3rd party inspector who agreed it absolutely was all the house. So Empire said they'll alter the whole floor and we made a decision to upgrade to sound hardwood floors for the reason that the quality of the engineer they introduced was dreadful. So we compensated a distinction. To start out I named Empire to question whenever they ended up about to deliver the Wooden in advance so it get acclimated (simply because that's what Every person else proposed). They told me which was not necessary. OK.

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